Retail is changing rapidly due to shifts in consumer behavior and tech advancements. To keep pace with these changes, retailers need to innovate, experiment with new business models, and cultivate stronger connections with their customers.
The consumer of the future is complex, driven by technology, personal values, and a desire for meaningful interactions.
Key changes reshaping the retail industry
Embracing innovation and agility in a transforming marketplace
The future of commerce: How retailers can adapt
The tech-savvy shopper
Always connected, seeking seamless experiences and personalized recommendations.
The values-driven consumer
Chooses ethical brands that support sustainability and align with their beliefs.
The data-empowered customer
Trusts tech and shares data for benefits, but demands privacy and security.
A $49 billion opportunity lies solely in addressing checkout abandonment issues. By understanding the specific reasons behind customer drop-off, retailers can take targeted action.
—Sheryl Kingstone, S&P Global Market Intelligence/451 Research
Current and emerging trends in the retail sector
How AI, AR, and VR technologies are transforming retail
The evolving preferences of modern consumers
Anticipated developments in the retail landscape
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